Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by New Beginnings Care Ltd (“we”, “us”, “our”), accessible at www.newbeginnings.co.uk (“the Website”), and any services, information or content provided through it.

By accessing or using this Website, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.

2. About Us

The Website is operated by:

New Beginnings is registered with Ofsted and operates in accordance with the Children’s Homes (England) Regulations 2015, the Care Standards Act 2000, and all applicable legislation governing the provision of residential care for children and young people in England.

3. Accepting These Terms

Your continued use of the Website constitutes your ongoing acceptance of these Terms and any updates we make to them. We recommend that you save or print a copy of these Terms for your records.

If you are using the Website on behalf of an organisation (such as a Local Authority or other professional body), you represent and warrant that you have the authority to bind that organisation to these Terms.

4. Our Services

Through this Website, we provide information about New Beginnings and facilitate the following:

• Information about our residential care, semi-independent living and charity services
• A professional referral submission process for Local Authorities and social workers
• A charitable donation facility via Stripe
• Recruitment information and application processes
• Contact and enquiry submission

The Website is provided for informational purposes and to facilitate the above processes. It does not constitute a formal contract for the provision of care services. Any placement or care agreement will be governed by a separate written agreement between New Beginnings and the relevant commissioning authority.

5. Use of This Website

5.1 Permitted Use

You may use this Website for lawful purposes only, in a manner consistent with all applicable laws and regulations and in accordance with these Terms.

5.2 Prohibited Use

You must not use this Website to:

• Transmit any unsolicited or unauthorised advertising or promotional material (spam)
• Attempt to gain unauthorised access to any part of the Website or its connected systems
• Upload, transmit or distribute any viruses, malware or other harmful software
• Reproduce, copy or resell any part of the Website for commercial purposes without our written consent
• Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website
• Harvest or collect personal data of other users from the Website
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Submit false, fraudulent or misleading information through any form on the Website

5.3 Website Availability

We make no guarantee that the Website will be available continuously or without interruption. We reserve the right to suspend, restrict or terminate access to the Website at any time without notice for maintenance, security or other operational reasons.

6. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, icons, audio clips, video clips and software, is the property of New Beginnings Care Ltd or its content suppliers and is protected by UK and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes. This licence does not include:

• Reproducing, distributing or publicly displaying any content without our prior written consent
• Modifying or creating derivative works based on Website content
• Using any data mining, robots or similar data-gathering tools on the Website
• Downloading or copying account information for the benefit of another party

Any unauthorised use of Website content may violate copyright, trademark, privacy and other laws. New Beginnings reserves all rights not expressly granted.

The “New Beginnings” name, logo and all associated branding are trademarks or service marks of New Beginnings Care Ltd. Nothing in these Terms grants you a right to use our name, logo or other brand features.

7. Accuracy of Information

We take care to ensure that the information on this Website is accurate and up to date. However, we make no warranties or representations, express or implied, as to the completeness, accuracy, reliability, suitability or availability of any information on the Website.

Content on the Website is provided for general informational purposes only. It does not constitute professional advice of any kind, including legal, medical, safeguarding or financial advice. You should seek appropriate professional advice before acting on any information found on this Website.

8. Third-Party Links

Our Website may contain links to third-party websites that are not operated or controlled by New Beginnings. These links are provided for your convenience and information only.

We have no control over the content, privacy practices or availability of those third-party sites. The inclusion of any link does not imply our endorsement of the linked site or any association with its operators.

We strongly advise you to review the terms and conditions and privacy policy of any third-party websites you visit. We accept no responsibility or liability for:

• The content or accuracy of any third-party website
• Any loss or damage arising from your use of third-party websites
• The availability or reliability of any linked service

9. Donations & Payments

Charitable donations made through this Website are processed by Stripe, Inc., a third-party payment processor. By making a donation, you agree to Stripe’s Terms of Service and Privacy Policy in addition to these Terms.

9.1 Donation Policy

• All donations are made voluntarily and are non-refundable unless we determine in our sole discretion that a refund is warranted
• New Beginnings Care Ltd is a registered charity. Donations may be eligible for Gift Aid if you are a UK taxpayer
• We will use donations in accordance with our charitable objectives and may allocate funds at our discretion unless a specific purpose has been agreed in writing
• We reserve the right to decline or refund any donation at our discretion

9.2 Monthly Giving

Monthly donations are set up as recurring subscriptions through Stripe. You may cancel a monthly gift at any time by contacting us at info@newbeginningscare.co.uk or managing your subscription directly via your Stripe receipt. Cancellations will take effect from the next scheduled payment date.

10. Disclaimers

To the fullest extent permitted by applicable law:

• This Website is provided on an “as is” and “as available” basis without any warranty of any kind, whether express or implied
• We do not warrant that the Website will be uninterrupted, error-free, free of viruses or other harmful components
• We do not warrant that defects will be corrected or that the Website or server making it available are free of viruses or bugs
• Nothing on this Website constitutes professional, legal, medical or financial advice

11. Limitation of Liability

To the fullest extent permitted by law, New Beginnings Care Ltd, its directors, officers, employees and agents shall not be liable for any:

• Indirect, incidental, special, consequential or punitive damages
• Loss of profits, revenue, data, goodwill or other intangible losses
• Damages arising from your reliance on information contained on the Website
• Damages arising from unauthorised access to or alteration of your transmissions or data
• Damages arising from any interruption or cessation of transmission to or from the Website

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

12. Indemnity

You agree to indemnify, defend and hold harmless New Beginnings Care Ltd and its directors, officers, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of or inability to use the Website
• Your breach of these Terms
• Any content you submit through the Website that is false, misleading or infringes the rights of any third party
• Your violation of any applicable law or regulation

13. Privacy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the collection and use of your information as described in our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

14. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter. Nothing in this clause shall limit your rights as a consumer to bring proceedings in the courts of your country of residence.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time at our sole discretion. We will indicate the date of the most recent update at the top of this page.

Your continued use of the Website after any changes to these Terms constitutes your acceptance of the updated Terms. We recommend that you review these Terms periodically.

If we make material changes that significantly affect your rights or obligations, we will take reasonable steps to notify you (for example, by posting a prominent notice on the Website).

16. Contact Us

If you have any questions, concerns or complaints about these Terms or this Website, please contact us:

We will aim to respond to all enquiries within 5 working days.